Refund Policy

1 Refund Eligibility Criteria

Refunds are available for feriloventq's financial education programs under specific circumstances. We understand that sometimes our courses might not align perfectly with your expectations or learning style.

• Course enrollment less than 14 days old from purchase date
• Less than 25% of course content has been accessed or completed
• No certificates or completion badges have been earned
• Payment was processed successfully without chargeback disputes
• Request submitted through proper channels with valid purchase documentation

2 Step-by-Step Refund Process

Our refund process is designed to be straightforward while ensuring proper verification. Each request receives individual attention from our support team.

3 Payment Methods & Processing Times

Refund processing times vary depending on your original payment method. We work with multiple payment processors to ensure smooth transactions.

• Credit cards: 5-7 business days after approval
• Bank transfers: 7-10 business days for domestic accounts
• PayPal payments: 3-5 business days typically
• Digital wallets: 2-4 business days in most cases
• International payments: 10-14 business days due to banking networks

Please note that weekends and public holidays may extend processing times slightly. Your financial institution might also add 1-2 days for final credit posting.

4 Special Circumstances & Exceptions

We recognize that unique situations sometimes arise. While our standard policy covers most scenarios, we occasionally review exceptional cases individually.

Technical issues preventing course access, duplicate purchases, or billing errors receive priority attention. If you experience any platform difficulties that impact your learning experience, contact us immediately for assistance.

Course content updates or significant changes to program structure within 30 days of your enrollment may also qualify for refund consideration, even if you've accessed more than the standard 25% threshold.